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Eliminate Service Outages

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Proactively Identify Service Issues, Pinpoint Disruptions, and Automate Remediation

 

Business service outages negatively impact customers, partners, and employees—resulting in financial losses and damage to company reputation. With ServiceNow, eliminate outages with a service‑aware approach, ingest operational information, and enable IT to proactively address issues and quickly respond to incidents.

How to Eliminate Service Outages

  • 1Map Business Services
    To Infrastructure

    Discover and map relationships between business services and the IT components required to support them.

  • 2Keep Service
    Maps Current

    Continuously monitor IT infrastructure for changes and update service maps in real time.

  • 3Ingest Events From
    Across The IT Landscape

    Gain a consolidated view of service-impacting events for a rapid and effective IT response.

  • 4Prioritize Issues
    And Automate Fixes

    Automate IT and business processes to accelerate remediation, reduce manual tasks, and improve productivity.

  • 5Gain Visibility Into
    Business Service Health

    Prioritize the resolution of issues to ensure business service availability.

Work at lightspeed

Every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action.

 

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