Proactively Identify Service Issues, Pinpoint Disruptions, and Automate Remediation
Business service outages negatively impact customers, partners, and employees—resulting in financial losses and damage to company reputation. With ServiceNow, eliminate outages with a service‑aware approach, ingest operational information, and enable IT to proactively address issues and quickly respond to incidents.
How to Eliminate Service Outages
1Map Business Services
Discover and map relationships between business services and the IT components required to support them.
Continuously monitor IT infrastructure for changes and update service maps in real time.
3Ingest Events From
Across The IT Landscape
Gain a consolidated view of service-impacting events for a rapid and effective IT response.
And Automate Fixes
Automate IT and business processes to accelerate remediation, reduce manual tasks, and improve productivity.
5Gain Visibility Into
Business Service Health
Prioritize the resolution of issues to ensure business service availability.
Work at lightspeed
Every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action.