Deliver IT Service Management on a Single, Cloud-Based Platform
Take control of difficult legacy processes and tools with ServiceNow software. With this solution, your new service desk is up and running fast with built‑in ITIL best practices and guided setup. An easy to‑use service portal makes it painless for end users to submit and track requests without making a call. Prioritize and assign work with drag‑and‑drop Visual Task Boards. Gain control with complete IT service visibility, no infrastructure required.
Deliver IT Service Management on a Single, Cloud-Based Platform
1Consolidate Incident,
Problem, And Change
Management
Provide consistency across processes with shared configuration items and service level goals.
2Simplify Work With
Visual Task Boards
Use automated routing, drag-and-drop assignments, and integrated collaboration to improve the way teams work together.
3Drive Action With
Service And Asset
Awareness
Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.
4Make Better Decisions
With Dashboards And
Analytics
Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.
5Provide One Place
For Users To Make
All IT Requests
Request and track services through a single service portal and from any device—creating a consumer-like experience.
6A Single Cloud System
Of Record For IT
Drive IT efficiencies and reduce costs by consolidating on-premises tools and infrastructure on the ServiceNow Platform. Start Your Journey
Resources You Can Use
ANALYST REPORT
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See why Gartner named ServiceNow a Magic Quadrant leader for three years running.
Every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action.