Consumerize the Employee Service Experience


Provide Employees Quick and Easy Access to the HR Services They Need While Making HR More Efficient


Today’s workforce expects consumer‑grade service experiences. With ServiceNow, you can make it easy for employees to be employees by providing fast, personalized, and ever‑improving levels of service, even for workflows that span beyond HR. Employee productivity and satisfaction will rise, and so will HR’s reputation.

How to Consumerize the Employee Service Experience

  • 1Provide Instant
    Answers To Questions

    Reduce HR case load by providing employees self-service access to HR information.
  • 2Allow Employees To
    Request Any HR Service

    Make it easy for employees to quickly make requests and get help.
  • 3Automatically Route
    Cases To The Right People

    Improve efficiency, accuracy, and time to resolution by automatically routing cases to subject matter experts.
  • 4Orchestrate Action Across
    Multiple Departments

    Automate workflows across departments to improve complex processes, such as employee onboarding.
  • 5Provide A Consumer-Like
    Service Experience

    Meet the expectations of a modern workforce with a personalized service experience, available anytime, on any device.

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Work at lightspeed

Every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action.


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