IT Service Management


Deliver IT Service Management on a Single, Cloud-Based Platform


Take control of difficult legacy processes and tools with ServiceNow software. With this solution, your new service desk is up and running fast with built‑in ITIL best practices and guided setup. An easy to‑use service portal makes it painless for end users to submit and track requests without making a call. Prioritize and assign work with drag‑and‑drop Visual Task Boards. Gain control with complete IT service visibility, no infrastructure required.

Deliver IT Service Management on a Single, Cloud-Based Platform

  • 1Consolidate Incident,
    Problem, And Change

    Provide consistency across processes with shared configuration items and service level goals.
  • 2Simplify Work With
    Visual Task Boards

    Use automated routing, drag-and-drop assignments, and integrated collaboration to improve the way teams work together.
  • 3Drive Action With
    Service And Asset

    Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.
  • 4Make Better Decisions
    With Dashboards And

    Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.
  • 5Provide One Place
    For Users To Make
    All IT Requests

    Request and track services through a single service portal and from any device—creating a consumer-like experience.
  • 6A Single Cloud System
    Of Record For IT

    Drive IT efficiencies and reduce costs by consolidating on-premises tools and infrastructure on the ServiceNow Platform. Start Your Journey

Resources You Can Use


    Compare IT Service Support Management Vendors

    See why Gartner named ServiceNow a Magic Quadrant leader for three years running.

    Get Report

    What Is the Potential Payback?

    IDC calculates a 5‑year ROI of 365% for Equinix’s ServiceNow deployment.

    Review Analysis

    Real Customer Impacts

    See how actual customers save $17.3M in present value benefits and achieve a 195% ROI in three years.

    Get Study

Work at lightspeed

Every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action.


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